Customer satisfaction is very important when you visit a nail salon or spa. You expect top-notch service, professional attention, and results that match your expectations. But sometimes, things may not turn out as planned.
At our salon, we are committed to making things right if a service does not meet your expectations. If you are unhappy with your experience, we want to know so we can resolve it. Here is what you should do if you are not satisfied after your visit.
Your Satisfaction Comes First
We know each guest has unique preferences and expectations. What pleases one person may not suit another. That is why we take your feedback seriously and respond quickly to any concern.
Your experience is important. If something is not right, please give us a chance to correct it.
Step 1: Notify Us Within 10 Days
If you are not satisfied with your nails, please contact us within 10 days of your appointment. This allows us to review your service while your nails are still in the same condition as when you left.
Reaching out quickly lets us address concerns effectively. Waiting too long makes it more difficult to assess the problem and fix it.
Step 2: We Will Assess and Find a Solution
Once you reach out, we will evaluate the situation and recommend a touch-up, correction, or redo as necessary. There is no extra charge for corrections related to our work.
We are dedicated to making sure you are happy with your results. Our team will listen, review the issue, and schedule a time to resolve it promptly.
Step 3: Contact Us Directly or Talk to Management
You are welcome to contact us by phone or speak directly with a manager while at the salon. Providing details about your concerns helps us address them more effectively.
Clear communication allows us to deliver a solution that meets your needs as quickly as possible.
Helpful Tips for a Positive Experience
To get the best results from your visit:
- Clearly communicate your expectations at the start
- Ask questions if you are unsure
- Speak up during your appointment if something feels off
- Review your nails before leaving
- Follow all aftercare instructions
- Contact us within 10 days if problems arise
Letting us know your needs from the beginning helps ensure you leave satisfied.
Let Us Assist You
We aim to provide a positive experience every time. If something is not right, we will do our best to fix it. Do not hesitate to reach out so we can address your concerns.
📞 Call to book: (615) 431-0122
📍 Location: 298 Indian Lake Blvd, Hendersonville, TN 37075
Your satisfaction means a great deal to us at VSL Nail Spa II at Indian Lake.
